Today Salesforce Cloud Solutions are widely adopted by most customer-centric B2C and B2B companies. Various Salesforce Solutions such as Service Cloud, Sales Cloud, eCommerce Cloud, Experience Cloud, Marketing Cloud, Field Service Lightning, etc. are helping companies build long-term customer-centricity.
Algoworks Solutions Inc, one of the top global Salesforce Consulting companies, is now the proud Salesforce Summit Partner, ready to help organizations with their Salesforce CRM transformation. If you plan to integrate Salesforce CRM with your organizational infrastructure, it’s time to take experts’ guidance and assistance!
How To Achieve Customer Centricity With Salesforce?
Customer centricity is about supporting the customers throughout the Sales Pipeline. To achieve customer centricity, you must improve the business workflows so that customer issues get resolved faster. You must offer employees the right tools and information to support customer requirements. You must facilitate teamwork and collaboration between Sales, Marketing, and other departments.
A Salesforce consulting and development partner can help you drive meaningful results with efficient Salesforce Development Solutions. The professionals perform the development, coding, implementation, and integration of Salesforce products within your organizational infrastructure. Your Salesforce Partner knows what’s right for your business and helps you configure Salesforce according to your business’s unique needs. It’s no surprise that Salesforce Digital 360 is the best solution to achieve customer centricity.
What is Salesforce Digital 360?
Salesforce Digital 360 solutions from Algoworks combine the capabilities and features of Salesforce Commerce Cloud, Marketing Cloud, and Experience Cloud. It offers a clear picture of the customers’ mindset throughout the purchase process. So you can utilize the centralized source of information to improve the customer experience.
Features of Salesforce Digital 360
Salesforce Digital 360 is a one-stop shop for all of your business’s Salesforce CRM requirements. It perfectly integrates all consumer touchpoints to improve all customer-brand interactions. Here are the top features of Digital 360:
- Build a relationship between Google and Salesforce while preserving the customers’ privacy and trust.
- Utilize the Trailhead learning platform from Salesforce to find all necessary tools for Salesforce Marketing professionals.
- Manage all Salesforce orders through Salesforce consulting and development solutions to check the status of fulfillment, delivery, and loyalty. You can turn the stores into distribution centers to offer a variety of delivery options to the consumers.
- Generate targeted and tailored advertising solutions with the help of first-party data held in Salesforce. Grab potential customers through Snapchat and WhatsApp integration.
- Use Salesforce Commerce CDP among other Salesforce consulting solutions to get an insightful picture of all first-party customer data.
- Get immediate access to marketing cloud Datorama reports within the Salesforce Marketing Cloud interface with Salesforce Datorama.
Do You Need Assistance With Salesforce Digital 360 Services?
Algoworks have a dedicated team of experienced Salesforce Developers, offering top-notch Salesforce Digital 360 solutions with unified Salesforce Commerce Cloud, Marketing Cloud, and Experience Cloud capabilities. All types of B2B and B2C Companies can utilize the custom-planned Salesforce Development Solutions to build strong customer centricity. Simply, acquire first-party customer data and gain a clear understanding of what your customers want through Digital 360 services!